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all inclusive


 The all-inclusive is a system in which for a single price, guests are entitled to accommodations, unlimited food and beverage, recreation and sports, plan entertainment, taxes and gratuities. It may change from one hotel to another, depending on its category and its own policies.

Many resorts have established along the 120 miles of the Riviera Maya®, on beaches where there are no towns nearby with restaurants to dine around, visiting shopping malls or entertain in nightclubs. The resorts provide all these options so that guests do not have to leave, becoming complexes with restaurants, swimming pools, discos, bars and entertainment. There are properties which also offer golf, spa and water sports.

The all inclusive system is directed to the special segment of people who likes to be inside the hotel, participate in various activities and not spend time on planning where to go, where to eat and which places to visit. The honeymoon couples, families and groups of all sizes, are the main users of this system.

Hotel and guests have discovered that the all-inclusive formula offers excellent value for money. Nowadays, hotels in the Riviera Maya take care to offer their guests the more for their investment with a varied offer of restaurants, high quality products, lots of fun and excellent service.

Now, the Mediterranean and other destinations have joined this traditional system that Mexico, Cuba and the Dominican Republic made popular and famous.

The "all-inclusive" term was first used by John Issa, Chairman of Super Clubs, Jamaica. The hotel industry uses it with the sense of defining a system that provides the tourists with all services they need to make their stay comfortable and pleasant.

The basic services which an all-inclusive package normally includes are:

• Room

• Food

• Domestic drinks

• Entertainment

• Tips

• Taxes

Some hotels add

• International beverages

• Room service

• Servi-bar

• Wireless Internet

• Movies

There are services that are not included in the package. This depends on each resort. Spa, massage, laundry, golf, motorized water sports, telephone, internet, dry cleaning and Tobacco shop are not included, so they charge the totals to the guest's individual account.


The resorts that offer the "all inclusive" provide guests with a bracelet that indicates that the person belongs to a certain system or group. The colors depend on each hotel and work with bar code. It is important to keep the bracelet, because if a guest loses it will not have access to different benefits and the hotel will surcharge for the reversal.


Hotels operating under this format do not include food or beverages in the room rate. The costs of F&B, and any other services must be covered by the guest at the time of departure, when they close their account. Many luxury hotels in the Riviera Maya® work with this scheme and have different options of restaurants, bars and centers of consumption for food and beverages, as well as special facilities that may include gym, spa, golf, water sports and many others.

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Riviera Maya Destination
Marketing Office

Phone/Fax +52 (984) 206 3150
Calle 28 s/n, Manzana 4, Lote 1
Playa del Carmen, Quintana Roo 77710 México
ICCA Member

About the Riviera Maya Destination Marketing Office

The Riviera Maya Destination Marketing Office is the official institution in charge of positioning this destination worldwide, through the promotion of the rich cultural heritage of the great Maya Civilization and the natural beauty of a geographic site blessed by nature with spectacular sea, lush forests and landscapes that will take your breath away.

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